Snugtopin Refund and Returns Policy
Effective Date: November 27, 2024

At Snugtopin, we are committed to providing our customers with high-quality toys and exceptional service. If for any reason you are not completely satisfied with your purchase, we are here to assist you through the return and refund process.

1. Returns Eligibility

You may return your purchase within 30 days from the date of receipt. In order to qualify for a refund or exchange, the item must meet the following conditions:

  • The product is unused and in its original, undamaged packaging.
  • All original tags, labels, and accessories are included.
  • The product is not a final sale item (please refer to individual product listings for any exclusions).

2. Refund Process

Once we receive your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or payment provider to reflect the refunded amount.

Please note: Shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective product or incorrect item sent).

3. How to Return an Item

To initiate a return, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call us at 615-629-6661 to request a return authorization.
  2. Prepare Your Return: Pack the item securely in its original packaging, including all tags, labels, and accessories.
  3. Ship the Return: Once your return request is approved, send the item back to the following address:
    • Snugtopin Returns
      Street: 3373 Woodland Avenue, New Orleans, Louisiana, United States
      Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part.

4. Exchanges

If you received a damaged or defective product, or if you simply wish to exchange it for a different size or style, we are happy to assist with an exchange. The process is similar to a return, with the difference that we will ship the replacement item to you once we receive the returned item.

Please contact our customer service team as soon as possible to initiate an exchange. We will assist in arranging for the correct item to be sent to you.

5. Damaged or Defective Products

If the item you received is defective, damaged during shipping, or not what you ordered, please contact us immediately at [email protected]. We will provide you with a prepaid return label to send the product back to us at no additional cost. Upon receipt of the damaged or incorrect item, we will issue a full refund or send you a replacement, as per your preference.

6. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Final sale items
  • Products that have been used or opened (unless defective)
  • Gift cards

If you are unsure whether an item qualifies for a return, please check the individual product listing or contact us for clarification.

7. Contact Information

For any questions or assistance regarding returns or refunds, please reach out to our customer service team: